Ali Atwi, Bakar Mohamad, Sam Shouman, and JC Abi Saab (here) all agreed on the same angle: The food left much to be desired. Each experessed in a different way, but the end result is still that the food was definately not up to standards. For Mohamad Haidar (here), "I barely saw any digital marketing. No remarketing. No performance campaigns that followed me around. No strong reason to order online. No aggressive customer acquisition. In nearly two years, I was never convinced to try it once."
In an excellent analysis Hussein Daaboul (here) raises a different angle: "Allo Beirut just opened in Hamra, right at the end of Barbar's street in Beirut. It seemed like a rematch (editor's note: Between Barbar and Allo Beirut as it shall be clear later in the article) But it isn't one because the fight that made Allo Beirut in Dubai isn't the fight it's walking into in Beirut. Bringing a Lebanese brand back to Lebanon from abroad is one of the hardest moves in this industry. Local brand equity here takes generations, not campaigns. And I've already seen Allo Beirut's Dubai-facing messaging built for the Lebanese expat abroad placed on billboards in Beirut."
Mohamad Haidar adds, "(b)ut I think the biggest strategic mistake was choosing to compete in Hamra, where Barbar already owns the category. Barbar isn’t just another restaurant it’s a generational brand. People don’t go to Hamra thinking, “Where should I eat?” They already know where they’re going."
Mohammad Abdelrahaman adds (here) "(a)nother issue is that they didn't have any clear portfolio of what they specialise in, or who their targeted customers were. Yes it's true that barbar sells everything, but they have that compartmentalized into 4 different store fronts. Unlike Allo Beirut which was trying to sell everything to everyone from a single store front."
Do note, that according to Daaboul, Barbar did open in the UAE one block from Allo Beirut, with a "majority (of) non-Lebanese customer base." But of course, the difference is that Barbar in Beirut is a famed institution across many generations of customers. Actually, rumor had it that armed forces used to do everything in their possibility to serve in the area of Barbar so much the appeal was strong. Whereas Allo Beirut was a chain that started outside of Lebanon and was trying to find its footing here - which as we know by now, did not happen.
















